// CONSUMER PROTECTION DISCLOSURE

REFUND & CANCELLATION POLICY

Effective Date: July 2026 | Compliant with Consumer Protection (E-Commerce) Rules 2020

1. Digital Product Subscriptions

We stand by our software quality. For digital products and SaaS subscriptions offered directly by Habitwala:

14-Day Money-Back Guarantee: If you purchase a paid SaaS tier and are unsatisfied with the execution velocity or feature performance, you may request a 100% full refund within 14 days of purchase.
Self-Serve Cancellation: You can cancel recurring monthly/annual subscriptions at any time through your account billing portal with zero hidden cancellation fees.

2. Agency Engineering & Custom Work

For selective client engineering engagements, milestone payments and deposit refunds are governed by the specific Statement of Work (SOW) executed prior to project kickoff. Work completed and accepted according to milestone specifications is non-refundable.

3. Processing Timeline & Refund Method

Approved refunds are credited back to the original payment method (Credit/Debit Card, UPI, NetBanking, or Bank Transfer) within 5 to 7 business days from the date of approval.

4. How to Request a Refund

To request a refund or raise a billing inquiry, contact our support desk with your invoice number:

Email: amanjanwani1486@gmail.com

Location: Jaipur, Rajasthan, India